Listening to People - Raising a Concern
Listening to People
The NHS in Wales aims to provide the very best care and treatment, but sometimes things may not go as well as expected. When that happens, you should raise your concerns with the staff involved with your care or treatment so that they can look at what may have gone wrong and try to make it better. In NHS Wales, this is done through a process known as Listening to People.
What is the Listening to People process?
Listening to People is the national approach for handling complaints, incidents and redress in NHS Wales. It aims to make it easy for you to share your experiences, ensuring you are treated with dignity, fairness, compassion and respect at every step.
How to raise your compliments and concerns?
If you have a complaint regarding a recent experience in our Practice, please ask for assistance from our Care Navigator at Reception. You may call and ask to speak to the Practice Manager if this is more convenient for you.
We are continually striving to improve our service. Any helpful suggestions or feedback would be much appreciated and a suggestion box is located at the reception desk or you may email the practice manager.
Listening to People - The NHS Wales Complaints, Incidents and Redress Process: People’s Guidance
A guide to making complaints about NHS services in Wales