About Us
Practice 3 are situated in Keir Hardie Health Park in Merthyr Tydfil, which is a purpose built premises providing health care for all patients closer to home. Our access is suitable for patients with a disability and we support individual patient needs, for example, access to language line and sensory loos equipment to ensure our patients are treated with dignity and equality.
Our Practice ethos is to provide
- Professional, accessible, high quality, comprehensive healthcare services to our patients and their families.
- Encouragement to our staff to and develop skills and a knowledge base to ensure that they are suitably skilled, resilient and an adaptable work force to meet the needs of our patients.
- Excellence in teaching and training of medical students, GP Registrars and Nurses
- Collaboration in working in partnerships with our local medical teams.
As a patient of the practice you have a right to:
• Be treated as an individual, with courtesy, respect and dignity at all times.
• Be given the names of people involved in your care.
• Be offered a health check appointment on registering with the practice.
• Be seen, under normal circumstances, within 30 minutes of your appointment or to be given the reason for the delay and have the right to make another appointment.
• Be given, under normal circumstances, a routine appointment within two weeks.
• Be seen without an appointment when warranted by a condition that you feel needs to be dealt with that day - such occasions may result in waiting times exceeding 30 minutes.
• Receive advice or action you can take to promote good health.
• Be given the most appropriate care by suitably qualified people and no care or treatment will be given without your informed consent.
• Be referred to a consultant acceptable to you when a clinician feels such a course of action is necessary.
• Choose whether or not to take part in medical research, receive medical advice over the telephone.
• Have access to your health records subject to any limitations in the law, have access to suitably qualified clinical personnel at all times for emergencies.
• Choose whether or not to take part in medical research, receive medical advice over the telephone.
• Expect a complaint to be treated in accordance with health service guidelines and to receive a leaflet describing the process.
• Receive a copy of the practice leaflet from reception or available to download here, which will give you details of all practice services etc that are available to you.
What we expect from you:
• To telephone the surgery prior to attending for urgent treatment for which you do not have an appointment.
• To attend the surgery instead of requesting a house visit, when at all possible, to gain benefit from facilities available. Home visits will normally be made only in true emergency situations, where for medical reasons the patient is unable to attend the surgery. Please note under current NHS regulations should the doctor consider that the most clinically appropriate place for assessment is at the surgery a home visit will not be made.
• To ask for emergency/night (Out of Hours) medical attention only when it is truly necessary and attend the emergency treatment centre if requested.
• Be seen, under normal circumstances, within 30 minutes of your appointment or to be given the reason for the delay and have the right to make another appointment.
• To be on time for an appointment or let us know as soon as possible if you cannot attend
• To treat the staff with courtesy and understanding. If you fail to do this or act aggressively or violently towards any members of staff, the police will be called and you will be removed from our patient list and we will ask Cym Taf University Health Board to make other arrangements for you to have access to services.
• To use the Out of Hours and Emergency Services appropriately